VERISTATUS HEALTH CHECK
Executives at Syracuse Time & Alarm Co., Inc. wanted to provide a service to their customers that would assist them in knowing when their critical systems went down. ¬†Many times customers would be unaware until an issue came up that needed their system's assistance. ¬† By then it was too late.
Putting their heads together, they came up with Veristatus.
Our command center monitors your systems in 'real-time'. Our proactive approach incorporates a comprehensive resolution process that keeps your systems functioning.¬†
- Provides automated, system-wide health monitoring and diagnostics for superior system operational availability and lower operational costs.
- Monitors many types of systems from a single console in the Veristatus Control Center (VCC).
- Diagnoses potential problems and identifies system issues quickly.
- Delivers valuable system diagnostics and performance information.
- Delivers centralized, event-driven monitoring of system components and performance.
- Simplifies troubleshooting by automatically reporting key problem areas via real-time monitoring.¬†¬†
View verification is the process of determining the current state of a customer‚Äôs surveillance system relative to an acceptable starting point. Depending upon the level of services, the customers live view will be compared to a stored image. The operator will examine the live video image and compare it to the starting point image. The operator will examine for differences in view such as balance, contrast, direction, obscurities, malfunctions, sharpness and overall performance. The operator will make the necessary log entries if image is acceptable or not acceptable with an explanation. The operator will then follow the response instructions outlined for that particular customer and for the observed condition.
Utilizing a virtual connection to the customer‚Äôs network, system health checks are performed in real-time. Utilizing specified manufactures software configurations, the customers end devices such as DVR‚Äôs, NVR‚Äôs, switches, protocol interface translators and control panels forward status messages to a virtual server. The virtual server is configured to interpret such messages and then perform a configured response such as generate an email alert.